TERMS & CONDITIONS

Accepted Payment Timeline:
 

Cheques: Must be mailed 1 week prior to the event.

EFT (Electronic Funds Transfer): Must be sent 5 business days prior, and proof of payment must be provided.

E-Transfers: Must be received 2 business days prior to the event.

Credit Card Payments: Must be processed 2 business days prior to the event.

Invoice Due Date: All invoices are due 24 hours before the invoice due date (date of event), unless otherwise specified.

Final Payment on Arrival: Clients may opt to make their final payment upon arrival on the day of the event; however, no services—including setup, food preparation, or serving—will begin until the full balance is paid and confirmed. We strongly recommend completing final payment at least 24 hours in advance to avoid delays. By choosing to pay on arrival, the client agrees that Holy Smokes BBQ is not liable for any delays to service or event flow resulting from pending payment.

Grace Period: A 30-day grace period may be granted only if requested and approved in writing prior to your event date. If approved, no interest will accrue during this period. However, once the grace period ends, interest will be retroactively applied from the original invoice due date. Grace period requests made after the event date will not be considered.

Late Payment Interest: Interest of 23.99% per month (30 days) will accrue on overdue balances, compounded monthly for up to 180 days.

Accepted Payment Methods: We accept credit cards, e-transfers, cash, and cheques. Please include the invoice or reference number with all payments.

Currency: All payments must be made in CAD (Canadian Dollars) unless otherwise agreed upon.

Payment Confirmation: A payment receipt will be emailed upon processing.

Disputed Charges: Disputes must be raised within 5 business days of receiving the invoice. After this period, charges will be considered accurate.

Collections & Legal Action: Unpaid balances exceeding 90 days may be forwarded to a collections agency or pursued via legal means, with any costs incurred added to the debtor's responsibility.

Payment Allocation: Payments will be applied to the oldest outstanding invoice first, unless instructed otherwise.

Refunds: Refunds are handled in accordance with our cancellation policy and applicable laws.

Credit Holds: Accounts with overdue balances may be placed on hold, restricting future services until payment is made in full.

Policy Changes: HOLY SMOKES BBQ reserves the right to modify payment terms with notice.